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FAQ
Product Customization
Below are some frequently asked questions about product customization for your reference. If you have any other questions regarding bespoke designs, materials, or custom sizing, please feel welcome to contact us for further assistance.
1. What customized packaging materials are supported? Advantages, disadvantages and applicable scenarios of each material?
Supporting paper (environmentally friendly and economical, suitable for daily necessities/clothing), plastic (waterproof and moisture-proof, suitable for food/cosmetics), and degradable materials (compliant with EU/US standards, suitable for cross-border environmental protection needs);
paper has weak waterproof properties, plastic is not environmentally friendly, and the cost of degradable materials is high.
2. Can you recommend packaging materials and structures according to product characteristics?
Yes. For fragile products, corrugated paper + pearl cotton buffer is recommended; for moisture-proof products, composite film sealed bags are recommended; for fresh-keeping products, multi-layer composite film + zipper is recommended; for heavy objects, high-strength material three-dimensional structure is recommended.
3. MOQ of customized packaging and unit price differences for different MOQs?
Paper/degradable packaging MOQ 1000/3000 pieces, plastic MOQ 5000 pieces, gift box MOQ 500 pieces; The larger the quantity, the lower the unit price.We support flexible minimum order quantities! Depending on the product type, the minimum order quantity (MOQ) can be as low as 100 pieces (e.g., garment zipper bags, transparent sock bags), with no upper limit for bulk orders.
Whether you’re a startup brand testing production or a business making bulk purchases, we tailor production plans to your needs—no forced high MOQs, helping you reduce costs.
4. What printing processes are supported? Can printing samples be provided for reference?
Different products require different printing processes. We offer catalogs featuring various printing techniques for our customers to choose from.Free sample catalogs are available. We can also produce 1:1 samples based on customer designs. A sample fee is required upfront, which can be applied toward future bulk orders.
5. Is free design service provided? What formats are required for self-owned design drafts?
Basic free design is provided; self-owned drafts need to be vector formats such as AI/CDR, CMYK mode, reserve 3-5mm bleeding area, convert text to curves and attach design instructions.
6. Can anti-counterfeiting elements be added? How to calculate the cost?
Variable QR codes, fluorescent marks, etc. Charges based on quantity and print area.
7. Can packaging size be fully customized? Are there any size restrictions?
Fully customizable with almost no restrictions; simple printing is recommended for too small size, high-strength material is required for too large size, designers can optimize size to reduce cost.
8. Is there environmentally friendly material packaging? Does it meet EU/US environmental standards?
Yes, such as PBAT+PLA degradable materials; meets EU EN 13432, US ASTM D6400 and other standards, copies of certifications can be provided.
9. How durable is the packaging? For example, is the poly mailer bag shockproof and does the zipper bag not get stuck?
Strict control of quality details:
① Poly mailer bag: Made of thick PE material with strong adhesive closure, dropped test ≥ 5 times without damage, waterproof and moisture-proof;
② Zipper bag (such as transparent bag for socks): Uses YKK zipper of the same level, zipping smoothly without sticking, repeated zipping 1000 times without damage, double-strand stitching of the bag body for reinforcement, no tearing;
③ All products undergo quality inspection before leaving the factory (such as thickness testing, printing adhesion test, sealing test), and all non-conforming products are reworked.
Production and Delivery
Below are some frequently asked questions about production and delivery for your reference. If you have any other questions regarding manufacturing lead times, shipping methods, or order tracking, please feel welcome to contact us for further assistance.
1. Sampling cycle, fee and whether it can be deducted after mass production?
The sample production cycle is 5-7 days. A sample fee will be charged upfront, which can be applied toward the bulk order later.
2. Mass production cycle? Can urgent orders be expedited? How to calculate expedited fee?
Regular processing time is 10 to 15 days; it can be expedited. The expedited period is 3 to 7 days, and the cost will be 50% to 100% of the original price. The specific price will depend on the order quantity and the processing method.
3. Can production progress be checked in real time? Will progress reports be provided?
Real-time check available; progress report provided once a week, key nodes will be actively synchronized.
4. How to control product quality? How to handle unqualified products?
Multi-link quality inspection (raw materials, production, finished products); unqualified products are reworked or returned for free, and related freight is borne.
5. What transportation methods are supported? Cost and time?
Supports sea freight (low cost, 20-40 days), air freight (fast, 5-10 days), courier (door-to-door, 3-7 days); cost calculated by weight, volume and destination.
6. Can you be responsible for customs clearance? Customs clearance fees and bearer?
Customs clearance agent available; fees include customs declaration fee, customs duty, etc., customs duty borne by customer, customs declaration fee can be negotiated to be included in freight.
7. What documents are provided upon delivery?
Provides commercial invoice, packing list, certificate of origin and other documents required for customs clearance.
8. How to handle goods damage/loss during transportation? Is there a claim settlement mechanism?
After verification with damage/loss certificate, free replacement or refund is provided; freight insurance has been purchased, and can assist in applying for insurance claim.
Collaboration and Payment
Below are some frequently asked questions about collaboration and payment for your reference. If you have any other questions regarding partnership opportunities, accepted payment methods, or billing terms, please feel welcome to contact us for further assistance.
1. What is the cooperation process?
Consultation and Communication → Demand Confirmation → Design & Prototyping (sample fee needs to be collected first) → Sample Confirmation → Contract Signing → Advance Payment/Full Payment (Sample fee can be offset) → Mass Production → Quality Inspection and Delivery → Final Payment Settlement.
2. What payment methods are supported? Payment cycle and ratio?
Supports T/T, PayPal, L/C, etc.; advance payment 50%-70%, final payment before delivery or against bill of lading.
3. Do you accept L/C payment? Process and fee?
Yes; Process: Customer issues L/C → our review → production and delivery → document submission for negotiation; fees include L/C review fee and negotiation fee, charged at 1%-3% of the amount.
4. Are there preferential policies for long-term cooperation?
Yes, enjoy 5%-10% unit price discount, priority production, free design upgrade and other preferences.
5. Can a formal contract be signed? What core clauses are clarified in the contract?
Yes; clarifies product specifications, quantity, price, delivery date, payment method, quality standards, liability for breach of contract, etc.
6. When should order information modification be proposed? Will additional fees be incurred?
It must be proposed before mass production; modifications during the design stage are free of charge, while modifications during the production stage will be charged based on complexity. In case of special circumstances, the full cost must be paid.
7.Your prices are higher than those of our competitors. Why choose you?
The price represents “Total Value”. Our core advantages are “saving money + saving time + long-term guarantee”:
① Quality guarantee: All materials meet ISO, FDA, etc. certifications, and there is no cutting corners (such as sufficient thickness, non-fading printing), avoiding product loss due to packaging issues;
② Service enhancement: Free design optimization, material selection suggestions, reducing trial and error costs;
③ Source factory: No middlemen, transparent quotations, no hidden costs (such as rush fees, revision fees);
④ Long-term cooperation: Returning customers can enjoy bulk discounts and priority scheduling, and the overall cost is lower for long-term cooperation (refer to our American start-up customer who has been with us for 6 years. From pilot production to bulk procurement, they have always chosen us).
After-sales and Other Related Issues
Below are some frequently asked questions about after-sales and other related issues for your reference. If you have any other questions regarding warranties, returns, or ongoing support, please feel welcome to contact us for further assistance.
1. How to apply for after-sales service if there are quality problems with received products? What is the processing cycle?
Provide photos/videos of problematic products to contact customer service for application; return, exchange or rework completed within 7-10 working days after approval.
2. Can technical support be provided for packaging problems during use?
Yes; professional technical team responds within 24 hours, providing solutions or on-site guidance.
3. Can samples be provided for testing? How to calculate sample and shipping fees?
Yes; The sample fee is determined based on the customer’s logo printing process, material and quantity. The shipping fee is charged according to the actual transportation cost. For bulk orders, the sample fee can be deducted (except in special circumstances).
4. Do products have quality certification certificates? Can copies be provided?
Yes, such as ISO, FDA, EN 13432, etc.; free copies of certificates can be provided for customs clearance.
5. Can special packaging regulations and label requirements of target markets be met?
Yes; bilingual labels, warning signs, etc. can be customized to ensure compliance with different market requirements.
6. After mass delivery, if additional orders are placed, will production cycle and unit price change?
Production cycle shortened to 5-10 days; unit price unchanged, more discounts available if additional quantity increases.
7. How can we ensure your integrity? What if we pay the full amount but you fail to deliver the goods?
Multiple guarantees, reliable cooperation!
① Cooperation model: Supports “deposit + final payment” payment (30%-50% deposit, after the main product is completed, video/screenshot confirmation is required before paying the final payment for delivery);
② Qualifications can be verified: Factory address, business license, certification certificates can all be provided, and video factory inspection is supported (if the customer wants to view the production workshop and quality inspection process);
③ Testimonials as proof: Can provide cooperation certificates of old customers (such as American start-up brands, British bulb customers), 10 years of industry experience, no any breach of contract records.
Simple · Fast · Reliable
How to Start Your
Custom Packaging Bag Project
From your first inquiry to finished bags at your warehouse — our streamlined 4-step process gets your custom packaging produced and delivered with zero guesswork.
1
Share Your Requirements
Tell us your product type, bag style, target size, order quantity, destination market, and any special functional needs.
2
Confirm Format and Structure
Review the pouch format, material structure, barrier level, printing and functional features.
3
Approve Artwork and Samples
Submit your artwork for pre-press review. A physical sample is produced for your sign-off before any bulk production begins.
4
Production and Delivery
Bags are produced under 4-stage QC, packed in export cartons, and shipped to your door with full documentation included.
Get a Free Quote & Sample Recommendation
Fill in your project details below — our packaging specialists will respond within 24 hours with a tailored recommendation and indicative pricing.
- Response within 24 hours
- Free sample available
- Ships to 60+ countries
- FDA · EU · LFGB certified
- MOQ from 1,000 pcs